Frequently Asked Questions

Ordering & Customization

  • Q: How do I order my custom initial earrings?
    • A: Simply select your desired base colour and metallic leaf finish on the product page. Then, use the text field to enter the two initials you’d like your earrings to feature.
  • Q: Can I get single initial earrings?
    • A: Yes! We offer a selection of single letter initial earrings in our classic Black & Gold finish, ready to ship. You can find them in our shop.
  • Q: What base colours and metallic leaf finishes are available?
    • A: For custom two-letter earrings, choose from Black, Blue, or Green base colours, with Gold, Silver, or Rose Gold metallic leaf finishes. Our single-letter earrings are available in Black with Gold leaf.
  • Q: Are there any restrictions on initials?
    • A: We can create any two letters from the English alphabet. At this time, we do not offer triple initials.
  • Q: Will my hand-finished earrings look exactly like the photos?
    • A: Due to the hand-applied nature of the metallic leaf, the exact pattern of the leaf will vary slightly on each earring, adding to its unique charm and ensuring your pair is truly special.

Production & Shipping

  • Q: How long does it take to create my custom earrings?
    • A: As all custom two-letter initial earrings are made-to-order and hand-finished, please allow 3-15 business days for dispatch. Single-letter earrings are typically dispatched within 1-3 business days.
  • Q: What are your shipping options and costs?
    • A: We ship via AusPost. Shipping is $6.90 for orders below $50 total. We offer free shipping for orders over $50.
  • Q: Do you offer local pickup in Thornbury, Victoria?
    • A: Yes, local pick up from Thornbury, Victoria is available by arrangement.

Product Details & Care

  • Q: What are the earrings made from?
    • A: Our earrings are crafted from high-resolution resin 3D prints, spray painted, decorated with metallic leaf, and sealed with a clear gloss for a durable, shiny finish. They come with standard earring hooks.
  • Q: How should I care for my Notable Flair earrings?
    • A: To keep your earrings looking their best, avoid direct contact with water, perfumes, lotions, and harsh chemicals. Store them in a cool, dry place. Clean gently with a soft, dry cloth.

Returns & Exchanges

  • Q: What is your return policy for custom earrings?
    • A: Due to the personalized nature of our custom initial earrings, we cannot accept returns or exchanges unless the item arrives damaged or there is a production error. Please refer to our full Returns Policy page for more details.
  • Q: What is your return policy for single-letter earrings or accessories?
    • A: For non-custom items like single-letter earrings or the earring rack, we offer returns or exchanges within 14 days of delivery, provided the item is unused and in its original condition. Please see our full Returns Policy for details.